Lucifer Cruz Store Policies

By using this website or making a purchase, you confirm that you have read, understood, and agreed to:

These Terms of Service & Store Policies
Our Privacy Policy
Any applicable Terms & Conditions related to promotions, purchases, or services provided.

If you do not agree with these terms, please refrain from using our website or services.

You must be at least 18 years old or the age of majority in your jurisdiction to use our services or purchase products.
By using our website, you confirm that all information you provide is accurate, complete, and current.

California Compliance:
- Our products comply with California’s Prop 65 regulations and other applicable state laws.
- Certain products may have restrictions regarding age verification or licensing for purchase (e.g., specialty tools or regulated goods). These restrictions will be clearly indicated on the product page.
Export Restrictions:
- Products sold by Lucifer Cruz are intended for use in the United States.
- Shipping outside the U.S. is subject to local customs laws, duties, and taxes. We are not responsible for items held or restricted by customs.

Payment Authorization: By placing an order, you authorize us to charge your payment method at checkout.
Order Confirmation: All orders are subject to acceptance, availability, and verification of payment. You will receive an email confirmation once your order is processed.
Pricing Errors: We reserve the right to cancel orders in the event of pricing errors or inaccuracies.

Returns

Eligibility:
- Returns are accepted within 30 days of purchase for items in their original, unused condition with all original packaging and tags.
- Custom or personalized items, final sale items, and gift cards are not eligible for returns.
Process:
1. Contact us at support@lucifercruz.com or by phone at (845) 470-0120 with your order number and reason for return.
2. We will provide a return authorization (RA) number and shipping instructions.
3. Ship the item to the provided address using a traceable shipping method.
Refunds:
- Refunds will be issued to the original payment method within 7 business days after receiving and inspecting the returned item.
- Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect items).
Restocking Fee: A 10% restocking fee may apply unless the return is due to a product defect or shipping error.

Cancellations

Orders may be canceled within 24 hours of purchase if the item has not yet shipped. Contact us at support@lucifercruz.com for cancellation requests.
If the order has shipped, the cancellation will be treated as a return.

Refunds:
- If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery with photos of the issue.
- Refunds for non-returnable items (e.g., gift cards) will only be granted if required by California law.
Disputes:
- For disputes regarding charges or refunds, contact us at support@lucifercruz.com before initiating a chargeback.
- We will work with you to resolve disputes promptly.

General Terms:
- Promotional discounts cannot be combined with other offers unless explicitly stated.
- Promotions are valid only during the specified time frame and subject to availability.
Refunds on Promotions:
- Refunds for items purchased under a promotion (e.g., “buy one, get one free”) will reflect the adjusted value of the promotion.
- Free items received in promotions must also be returned if the corresponding qualifying purchase is returned.
Abuse of Promotions:
- We reserve the right to cancel orders or promotions if misuse or fraudulent activity is detected.

When using our website, you agree not to:

Violate any applicable laws or regulations.
Use our services for fraudulent or unauthorized purposes.
Interfere with the security or operation of our website.
We reserve the right to suspend or terminate access if a violation of these terms is suspected
11. Modifications to Terms
We reserve the right to update or modify these policies at any time. Changes are effective immediately upon posting. It is your responsibility to review these terms periodically.

These Terms of Service are governed by the laws of the State of California, without regard to conflict of law provisions.

For questions or concerns regarding these policies, please contact us at:
Email: support@lucifercruz.com
Phone: (845) 470-0120

By continuing to use our website, you confirm your acceptance of these Terms of Service, Privacy Policy, and any additional terms and conditions.